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✓ 4.8 ★★★★★ +859 avis vérifiés|✨ Produits testés et approuvés|🔒 Paiement sécurisé|🇫🇷 Entreprise française|
✓ 4.8 ★★★★★ +859 avis vérifiés|✨ Produits testés et approuvés|🔒 Paiement sécurisé|🇫🇷 Entreprise française|
✓ 4.8 ★★★★★ +859 avis vérifiés|✨ Produits testés et approuvés|🔒 Paiement sécurisé|🇫🇷 Entreprise française|

Registration

Why create an account?

To create an account on the Lunia Shop website, simply click on the ‘my account’ icon in the top right-hand corner of the screen. By joining Lunia, you will also receive the newsletter with exclusive promotional codes and the latest arrivals.

What do I do if I've forgotten my password?

If you have forgotten your password, please click on the ‘my account’ tab in the top right-hand corner and then on the ‘forgotten password’ link. Enter the address of your account and you will receive an email with instructions on how to change your password.

How can I receive the Lunia Shop newsletter?

To receive the Lunia newsletter, simply enter your email address in the ‘newsletter’ box at the bottom of the page. If you do not receive our communications, please check your spam folder and add our email address to your address book.

How do I unsubscribe from the newsletter?

If you no longer wish to receive the Lunia newsletter, you can click on the ‘unsubscribe’ link at the bottom of each of our newsletters.

How do you protect my personal data?

For information on Lunia's privacy policy, please consult the Global Privacy Policy and RGPD.

Products and Orders

What products do you offer?

At Lunia Shop, we offer a wide range of lighting products and nightlights of all kinds. Our catalogue is constantly evolving to bring you the latest and most sought-after products.

How do I place an order?

To place an order, simply browse our site, select the products you wish to buy and add them to your basket. Once you have made your selection, click on the basket and follow the instructions to complete your purchase. If you have any questions or need help, our customer service team is here to assist you.

How can I track my order?

Once your order has been dispatched, you will receive an e-mail containing a tracking number. You can use this number to track your order directly on the carrier's website.

Payments

Is payment secure?

We use the latest technology to protect your payment details and ensure that they are processed in a secure environment.

What methods of payment are accepted?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay and Google Pay. All transactions are secure and encrypted to guarantee your safety.

Can I change an order that has already been paid for?

Once your order has been finalised, you will no longer be able to cancel or modify it if it is already being prepared.

When will payment be made?

Some banks operate a deferred payment system: a pre-authorisation is displayed and the actual charges will be billed later. If this is not the case, we recommend that you contact your bank to speed up the release of the pre-authorisation.

Delivery

What are the delivery times?

Orders are generally dispatched within 48 hours of receiving your order confirmation, after which delivery times vary from country to country, and are generally between 8 and 12 working days for most European countries. Some destinations may take up to 25 working days, and delivery times may be slightly longer depending on your location and for certain items.

How much does delivery cost?

We do our utmost to ensure that delivery is free of charge within the European Union, but transport methods and costs may differ depending on the country of delivery and the weight of the items selected outside the European Union.

How can I track my order?

Once your order has been dispatched, you will receive an e-mail containing a tracking number. You can use this number to track your order directly on the carrier's website.

Returns and refunds

What is your returns policy?

If you are not satisfied with your purchase, you may return unused items in their original packaging within 14 days of receipt for a full refund. For more details, please see our Returns Policy.

What should I do if I receive a damaged product?

If you receive a damaged item, please let us know as soon as you receive it using the contact form. Our team will get back to you by email and ask you to share a photo of the shipping carton (with the carrier label visible) and of the item received. We will find a replacement solution for you as quickly as possible. If a replacement is not possible, you will be offered a refund, in accordance with our Refund Policy.

What should I do if the product is faulty?

If you receive a faulty item, please let us know as soon as possible using the contact form.you have 14 days to return an item, so please make sure you contact us within this timeframe.be very specific, our team will get back to you by email and we will find you a replacement solution as quickly as possible.if a replacement is not possible, you will be offered a refund, in accordance with our Refund Policy.

Can I exchange my product?

If you wish to change your product, you must return it in accordance with the returns procedure and the Refund Policy, and then order the product you wish to purchase.

How do I return my product?

You can return items ordered from our eshop within 14 days of receipt of your order. To return an item at your own cost, please contact us via the Contact Form.

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